{"id":893,"date":"2025-10-01T10:23:24","date_gmt":"2025-10-01T10:23:24","guid":{"rendered":"https:\/\/kumpee-by-citrus.com\/?page_id=893"},"modified":"2025-10-01T10:23:24","modified_gmt":"2025-10-01T10:23:24","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/kumpee-by-citrus.com\/?page_id=893","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<h1>Refund and Return Policy<\/h1>\n<p>Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we are unable to provide a full refund or exchange.<\/p>\n<h2>Return Conditions<\/h2>\n<p>To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.<\/p>\n<h2>Non-Returnable Items<\/h2>\n<p>Some items are not returnable. For example, perishable items such as food, flowers, newspapers, or magazines are not returnable. We also do not accept returns on hygiene or hazardous items such as hazardous materials, flammable liquids, or flammable gases.<\/p>\n<h3>Additional Non-Returnable Items:<\/h3>\n<ul>\n<li>Gift Cards<\/li>\n<li>Downloadable Software<\/li>\n<li>Certain Health and Personal Care Items<\/li>\n<\/ul>\n<h2>Proof of Purchase<\/h2>\n<p>To complete a return We require a receipt or proof of purchase.<\/p>\n<p>Please do not return your item to the manufacturer.<\/p>\n<h2>Partial Refunds<\/h2>\n<p>In some cases, only a partial refund will be considered:<\/p>\n<ul>\n<li>Books with obvious signs of wear.<\/li>\n<li>CDs, DVDs, VHS tapes, software, video games, cassette tapes, or records that have been opened.<\/li>\n<li>Merchandise that is not in its original condition, damaged, or missing through no fault of ours.<\/li>\n<li>Merchandise returned more than 30 days after receipt.<\/li>\n<\/ul>\n<h2>Refunds<\/h2>\n<p>Once your return is received and inspected, we will notify you by email that we have received your returned item and will advise you of the approval or rejection of your refund.<\/p>\n<p>If your refund is approved, your refund will be processed and a credit will be applied to your credit card or original payment method within a few days.<\/p>\n<h2>Late or Missing Refunds<\/h2>\n<p>If you have not received your refund, Check your bank account again.<\/p>\n<p>Then contact your credit card company. It may take some time for the refund to be officially credited.<\/p>\n<p>Next, contact your bank. There is usually some processing time before the refund is credited.<\/p>\n<p>If you have followed all of these steps and have not received your refund, please contact us at <strong>{email address}<\/strong><\/p>\n<h2>Special Sale Items<\/h2>\n<p>Only regular-priced items are eligible for a refund. Sale items are not eligible for a refund.<\/p>\n<h2>Exchanges<\/h2>\n<p>We only exchange items if they are defective or damaged. If you would like to exchange an item for the same item, please email us at <strong>{email address}<\/strong> and send your item to: <strong>{physical address}<\/strong><\/p>\n<h2>Gifts<\/h2>\n<p>If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift card will be sent to you.<\/p>\n<p>If the item was sent to the gift giver before it was delivered to you We will refund the gift giver and they will know about your return.<\/p>\n<h2>Returns<\/h2>\n<p>To return your item, you should send it to: <strong>{physical address}<\/strong><\/p>\n<p>You are responsible for the cost of shipping the item back. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.<\/p>\n<p>Depending on your location, the time it may take for a replacement item to arrive may vary.<\/p>\n<p>If you are returning a high-value item, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.<\/p>\n<h2>Need Help?<\/h2>\n<p>Contact us at <strong>{email}<\/strong> for questions related to refunds and returns.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Return Policy Our refund and return policy i<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-893","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - Kumpee by citrus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kumpee-by-citrus.com\/?page_id=893\" \/>\n<meta property=\"og:locale\" content=\"th_TH\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - 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